Yes! We’re a feedback plugin so it’s only natural that we’d take our support very seriously – And we do!

In fact, that’s one the biggest mentions when we asked the beta group what we’re doing well. 

There’s a designated screen inside the plugin where you reach us instantly.

Plus, you can always pop a question into our Facebook group and either us or other users will be happy to help.

As an agency owner, I had these thoughts myself when purchased other products as costs can easily add up.
I like to think of how much in numbers ($) the proposed solution is going to help me generate or save.
We’re currently seeing approx 3 hours saved per week per team member, just by reducing back and forth and the time spent on trying to pinpoint an issue. We charge $76 per hour (£60), so this saves me approx $912 per team member per month.

Plus by giving the client a simple process they can follow, we reduced our average project completion time by 2.5 weeks, which means I get paid faster (for the final deposit).

I hope this helps frame the pricing logically!
And of course, let me know if you have any other questions!

Speed is crucial for any successful website and we take this part very seriously.

The plugin is an admin tool so it loads only when the users are logged to the site. You can choose the user roles that are allowed to leave comments so it’s mostly used by admins and editors.

Even for them, it’s pretty annoying when the backend is slow so we’re loading the details of each task on click, which means that you’re loading only the ticket you’re currently working on allowing us to reduce the effect on the speed to the minimum.

The speed can be compared to loading a small comments feed on a blog post.

Other than sharing the concept of visual tags (like with Invision of Google Docs for example), the approach is very different as we are the only solution on the market that is on the entire process of communication between you and your clients (compared to just a prototyping tool OR just bug tracking tool):

• Built into the client’s website – We’re the only ones that do that, this helps with the speed, basically with only of a fraction of a second added to the load time after 100 live stickers on a page (which is a lot). There are no calls to a 3rd party server for every task request. Other benefits are file uploads that go directly to your media folder (no need to download/re-upload) and the coolest of them all – WP Admin Commenting – Allowing you and your clients to do the same things you do on the front, only in the back – Explain custom fields and UI for different plugins.
• No extra logins – Also by built into the client’s website you never send them to a 3rd party URL. This is actually part of a bigger philosophy of getting the client to actually use their own website. I found that most of us (crazily) send the client to every other platform except their own website, reducing their confidence in using it – By helping them face the WP dashboard, they will be empowered to do the small tasks themselves (like changing text here and there, checking contact submissions and so on) while helping them understand the value of the amazing marketing machine you’ve built for them, inspiring them to initiate more meaningful features, like adding a booking system, building a funnel or creating a client area for their own clients.
• 1 system for 3 processes – All the other solutions focus just on 1 part of your client communications (Content Snare – Content, Project Huddle/Invision – Design approval, Zendesk and others – Support) and they all work. I want our solution to be the 1 way your clients communicate with you. The thought behind it is that most of us use a different system for each process – Introducing (and training) the client on 3 different things over approx 6 weeks (content, design approval & post-launch support), which when you think about it is very confusing. Imagine your accountant would’ve done the same – You’d probably end up just carving your own path for communication based on what you’re already used to from other suppliers.
  But if you establish just 1 way, you need to only train the client once, explaining the logic and importance and how it will save you both a lot of time, and that’s it.
• Our own design – Rather than counting on the WordPress interface, which could be pretty intimidating for clients, our interface is modelled after native apps your client is already using (like his Gmail or Facebook account). Making it super friendly for them. As if they don’t end up using it, there’s no real point to it.
• Centralized tasks – Even though this is on the roadmap, at the moment our solution is per website with the ability to integrate all the sites to your own support desk or project management system via Zapier. In the future, you will have the option to use our own cloud-based centralized area or keep using your own tools with Zapier and other more specific integrations we will build. The idea is to give you the freedom to craft your own workflow. I like to use TeamWork and my team is already used to it, so this just pushes tasks in there with an additional notification to the support desk, them my team clicks the link in the task to be redirected to the exact location of the request, just 1 click. So instead of completely modifying my workflow, WPF enhanced it to reduce admin and confusion time.

There are a bunch more differences but these are the main ones