There are often times when we personally take a little bit of flack over the way we run our Facebook group.
Divi Theme Users & Elegant Marketplace is the original Divi community and as the largest Divi Theme focused group out there, there is the potential for conflicts.
We accept we publicize our vendor’s products and favor them over other marketplaces, vendors, and websites that promote Divi Theme products. We also accept that we will inevitably be criticized for deleting posts in the group that we do not feel are either appropriate or relevant to our audience. This is done with the purpose of keeping all 23K+ of us focused and on the topics of the building websites and running web design/developer businesses.
What we shouldn’t have to accept is a total misrepresentation of our good intentions. Either in print, on other Facebook groups or via private messages and email communications.
A little background. On September 5th, there was a post in the group about a fundraiser for Hurricane Harvey. We decided to leave the post in the group. Privately we were approached by others asking why this was allowed, there are so many events daily which have an effect on members of our global community, and what would the Facebook Group become if we allowed consistent posts for assistance. It was further pointed out that this isn’t a registered charity and people were concerned over the legitimacy of the offer. We on-boarded the criticism and left the post.
On the 12 of September 2017, Alicia Hughes posted a link to a company page promoting the appeal once again and it was deleted.
Our original policy on promotions was One and Done.
We decided that the first post fell under that criteria, and the second post was deleted and we immediately connected with Alicia Hughes with the following note:
Hello Alicia, it’s Eileen here from the Divi Theme Users & Elegant Marketplace FB Group.
I wanted to let you know that I had to delete your post. As you are aware, we are a group that literally has users spanning the globe. While Harvey is beyond my imagination, there is devastation around the world and many, many in our community have been in harms way.
I am certain you can understand that if I open the group to people posting their philanthropic interests, before you know it the Group will be overrun with requests.
I can assure you that Andrew and I personally have funded our developers (both outside and inside of the USA) who have been touched by this years storms. We have had one developer lose everything, except his family and the clothes on his back.
We are also offering relief to any who approach us directly in the form of discount codes or products.
I appreciate your understanding.
Here is her reply:
This is what went public in another Facebook Group.
Why are we sharing this story? Because many many of you have put your trust with us as developers, selling your products (which in turn support families around the world) and as customers who are building websites for a living, we absolutely care about the community, the Global Community. We need to just set the record straight, we are hard working and reasonable people.
We have donated personally and as a company. What we have not done until now, is publicized that fact. We do so now in order to clarify our position, we want to keep the Facebook posts professional, we care about the community and what individuals are dealing with, and we respect that donations come in many different forms and these decisions are personal.
It is and always has been our aim to help, share, educate, illuminate and support the Divi Community on a Global Basis. We feel we do that and thank all the members of the Divi Community for supporting our efforts over the past 4 years.
Thank you for reading
Eileen and Andrew – co owners Elegant Marketplace.