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Frequently Asked Questions

What is the purpose of Elegant maketplace?

We exist solely to provide free and premium child themes, WordPress themes, WordPress and Divi support and a learning platform for all things Web and allied business support.

Who are your members?

Our members range from people interested in web site, graphic and print design right through to high end WordPress and web developers.

I am a Developer/Service Provider - How do I get my product/service on board?

Visit the Developer Area and apply via the Developer Application form which best suits your product.  This will begin the process.

As a developer or service provider what charges do you as a marketplace make upon me?

Our payment terms are 70% for Exclusive Vendors and 60% for non exclusive. 

What are the licence terms of the products/services in this marketplace?

For all themes and plugins, our terms are simple and are highlighted on each individual product page. For services, each individual/company will have their own service agreement and we encourage you to study their terms prior to engaging them in a business arrangement. For all products not directly bought from our store i.e. affiliate linked products – please review the products terms of the license prior to purchase.

Where do I go to get support?

If you buy a product or service directly from our website and have an issue with the purchase or transaction, please contact us via our live chat widget. Or our Direct Support Desk  – Its the quickest way ūüôā If you purchased a theme, plugin or service, please refer to the information supplied with that product for support issues including installation. The developer or service provider concerned will supply you with support via the product page.

Is there a refund policy?

In General, as the majority of products are digital downloads, we do not give refunds. We do, however, look at each case on an individual basis as it is our duty to ensure everyone is happy be they a buyer or a developer. Please refer to our Terms & Conditions for a full explanation of our policies.

Divi is a registered trademark of Elegant Themes, Inc. This website is not affiliated with nor endorsed by Elegant Themes.

External links on this website may be affiliate links that could result in us receiving compensation (payment) when you purchase a product or service from that link. For example, we may receive pay per click revenue or commission on sales of products. This helps us to pay the bills and deliver great content for you to enjoy when you are browsing these web pages. You do not pay any extra fees for these items.

By purchasing a product from The Elegant Marketplace you are agreeing to these terms. We do not offer custom support queries, although suggestions will be accepted and acted upon if possible. We do hold data that allows us to connect with you for product updates when you purchase a product. This is not an email marketing list. Should you wish to sign up to our marketing list, please visit our homepage where you will see an optin - We send out around two emails a week to keep you informed of product updates, You may opt out of our marketing communications at anytime by using the unsubscribe facility found at the bottom of each email.

Get the latest news!

Join our mailing list to receive the latest news and updates from our team and a 15% discount code on all products you can add to your cart as a thankyou gift. 

Thanks, we appreciate your support

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