Fix the Divi Builder Error

Another excellent product by Jonathan Bossenger

Before asking for support on this or any other item, please read this
Note: Third Party Modules and plugins may not work in the Visual Builder 

EDIT: Before using this plugin, please try this code in your HTACCESS File on your server. It has been proven to work in granting the divi builder more memory.  Read More about the code and what it does here. As with all things, back up your htaccess file first and if you are unsure of how to access the code or want professional (paid) assistance – please visit this page for help 

Try placing this line of code at the top of your .htaccess file

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
You may also want to read this in-depth article about managing the divi theme, it has some great tips on fixing memory issues, clearing cache and managing the theme itself.

Alternatively, try the plugin.

This plugin fixes the issue where the Divi builder will not load due to a warning of plugin conflicts. Fully tested on all latest Divi installs that are affected by this issue. ** Does not currently work with MULTISITE installations.

I built this at the request of many in the Divi Theme Users group. A donation will help but it not mandatory and of course, if it doesn’t work for you, you will have to try something else.

Thanks for your support.

Licensing

USE AT YOUR OWN RISK

There is no support on this item. It will either work or it won’t – If it does not work for you, please leave a comment so we may do our best to fix it for you. The code and plugin is here to help yo and is supplied in good faith. If your site breaks or the plugin does not work. Elegant Marketplace and or the developer cannot be held responsible.

General Note: You MAY need to purchase the Divi Theme or the Elementor page builder to use this product. Please see the product description notes above for more information.

Licensing

USE AT YOUR OWN RISK

There is no support on this item. It will either work or it won’t – If it does not work for you, please leave a comment so we may do our best to fix it for you. The code and plugin is here to help yo and is supplied in good faith. If your site breaks or the plugin does not work. Elegant Marketplace and or the developer cannot be held responsible.

EDIT: Before using this plugin, please try this code in your HTACCESS File on your server. It has been proven to work in granting the divi builder more memory.  Read More about the code and what it does here. As with all things, back up your htaccess file first and if you are unsure of how to access the code or want professional (paid) assistance – please visit this page for help 

Try placing this line of code at the top of your .htaccess file

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
You may also want to read this in-depth article about managing the divi theme, it has some great tips on fixing memory issues, clearing cache and managing the theme itself.

Alternatively, try the plugin.

This plugin fixes the issue where the Divi builder will not load due to a warning of plugin conflicts. Fully tested on all latest Divi installs that are affected by this issue. ** Does not currently work with MULTISITE installations.

I built this at the request of many in the Divi Theme Users group. A donation will help but it not mandatory and of course, if it doesn’t work for you, you will have to try something else.

Thanks for your support.

General Note: You MAY need to purchase the Divi Theme or the Elementor page builder to use this product. Please see the product description notes above for more information.

32 Comments

  1. fred123

    I had a hard time getting this to work, too. I tried everything under the sky and when I was about to give up I gave it a last chance with a different browser- and it worked perfectly with Chrome.

  2. Edvard Eidem

    WordPress is just like a salad. You just add more ingrediences (plugins) and it becomes richer. However, as in the salad, many of the elements does not fit with each other and the hole thing becomes horrendious.

    A pitty that WordPress has become so popular, it is in fact a mess. Just very handy due to all the plugins. If they work.

  3. Monika Richrath

    Thank you so much. The plugin worked very well and I am happy again with DIVI.

  4. Jim

    I have several sites running Divi. Before updating to 3.0.87 I had not received any error messages from Divi in the Admin area . . . but as soon as I moved any of them to 3.0.87, I immediately got “Divi Builder Timeout Error: Oops, it looks like the Divi Builder failed to load . . .”

    Clearly the problem is in that update. Tried editing the site .htacess file as shown in your video, it did not solve the problem. So you expect us to pay $2 for a plugin that fixes it? Really??? Why aren’t you (urgently) pushing out a FREE update that fixes the issue?

    • Andrew Palmer

      Hi Jim, we are a third party supplier and not affiliated with Elegant Themes. The charge for the plugin can be zeroed down so you do not have to pay for the solution. We are part of the divi community and issue these solutions to help the community. Apologies for any confusion here.

  5. Francesco Foresti

    Thank you! The code adding in htaccess worked for me. Cheers!

  6. Deb Locke

    You guys have helped me out so many times! And you’ve come to my rescue yet again! The code seems to be working (although I think there is still an issue when editing in Chrome – might just be a cache problem). Using Firefox and it’s working perfectly. So I didn’t need the download, but I donated anyway … it’s the least you deserve 🙂

  7. Jo Wagner

    I found that even with the code in .htaccess, it is also often a local storage issue of browser. Version 3.082 of the theme does address this issue. This update includes a new fix that attempts to automatically clear LocalStorage and re-load the builder when the builder fails to store backbone templates.

    So update your theme to 3.0.82. or later.

    Hopefully it should resolve the issue. If not then…

    Clear your browser’s cache, cookies and local storage especially.

    If you are using chrome then use this extension:
    https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn SPECIFICALLY with the setting for COOKIES, CACHE and LOCAL STORAGE to be cleared upon load.

    and clear all cache, cookies and local storage as well.

  8. Ant

    Yes it worked! Thank you.
    I just added in SubstituteMaxLineLength 10M to what was already there inside

  9. Robby

    Was failing on 3 sites trying to add a module inside a page using Divi-Builder. Your HTACCESS fix worked for me. If HTACCESS fix fails at first wait a bit. Some hosts such as GoDaddy do not refresh HTACCESS or php.ini immediately — Thanks!!!!!

  10. Dora Crow

    Thank you! I had disabled about 7 plugins (had about 8 more to go – this is a website I “inherited” and it has a lot of plugins) when I decided to see ifothers where experiencing this issue. Putting the code in the .htaccess resolved the issue immediately!

    Gladly donated the $2.00. Thank you so much!

  11. Eugene Beetge

    Hi I installed the fix and tried the .htaccess route but neither works. After loading the fix, Visual builder doesn’t give the error but seems to hang when loading. I am also running the same setup on three sites and only the one affected. WordPress is up to date as it Divi.
    Another thing is that new pages work fine. It seems to be isolated to the old pages before upgrading the Divi plugins.
    I have also tried disabling all plugins but that also results in Visual builder hanging.

    Any suggestions?

    • Andrew Palmer

      Only to add or increase memory allocation via wp-config or php.ini. Its just so random, a few things have to be tried. Make sure you are on at least php 5.6 as well.

  12. Joyce

    After hours of trying to fix this…I was about to update it directly in the .htaccess file. Thanks a bunch.

  13. Scott

    Same issue as the others here. Fixes the error popup but I lose the ability to scroll on the page.

    • Andrew Palmer

      The htaccess code shoudl work for you. Give it a try if you have nto already or simply increase your php memory. Make sure you also completely flush your cache from your browser as Divi uses your browser to store info.

  14. Nancy

    The plugin worked but lost the scrolling bar in all pages in edit mode. I deactivated all other plug ins and the scroll bar still didn’t come back.

  15. jj coutts

    I tried the .htaccess, that crashed my site, then purchased the plugin, which removes the error, but then freezes the divi builder?

  16. BWeb

    .htaccess crashed line crashed site for me. thanks for the plugin. crossing my fingers. 🙂

  17. AlyssaFaden

    Everyone seems to assume that adding the Substitute’ line is a cakewalk for everyone. I had to hunt for the full code to add. Incase anyone needs it:

    SubstituteMaxLineLength 10M

  18. André Archambault

    Fantastik! I put “SubstituteMaxLineLength 10m” in my .htaccess and everythings is OK! Thank you! 😉

  19. Amanda Lucas

    Where is the link for the plugin???? It is not here. Really need this as cannot edit my many sites.

    • Andrew Palmer

      Hi Amanda, if you hit the donate if you wish button, that starts the order process. I do however, suggest that you try the htaccess solution first and if you are using many plugins, particularity yoast, that you deactivate them first as well.

  20. Adam

    I would like to try first adding the above rule to T .htaccess file. However I have no developer skills and stucked trying figure out HOW to do it correctly. Should I go to my .htacces and just paste “SubstituteMaxLineLength 10m” at the top, or maybe there are some special tags required before and after? I was trying to find the answer going through the attached documentation link, but (at least I) still don’t uderstand how to do it. Appreciate any more clear instruction…

    • Andrew Palmer

      First thing to do is take a back up of your htaccess file and then add the line above

  21. Danielle Stein

    Shucks. It worked to stop the timeout error, but when I try to add a module to a page it just hangs forever and never inserts it. Thanks though…

  22. Kristine

    I cannot seem to download your fix the divi timeout error plugin. Is it available?

    • Adone

      Hi
      Did you manage to download the plugin? I can’t see the download link
      Thanks👍

  23. Parker

    Man, I wanted this to work… alas.

    Thanks for the effort, though. Wish I could track down this cause of this issue, or that ElegantThemes was more responsive…

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