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So you’ve heard SEO is dead. You believed it because the internet said so. Your friend’s neighbour’s son, who designs websites in his underpants while listening to Slayer, told you. Yup. So you’re aware that a highly creative entrepreneurial team of fwuffy manga-eyed kittens with sticky-out tongues run YouTube?

STOP IT.
Just. Think. Differently.
Question everything. EVERYTHING.

Then question it some more.

This in-depth article is not going to tell you how to do SEO. Get a coffee. It’s more of a detailed and entertaining insight as to where SEO fits within your marketing strategy.

Google Makes Us Smarter

Google has changed the way we live – for better, for worse, in sickness and in health. A few words typed into that sexy magic search box of loveliness will buy me a pizza in 2.39 minutes. It’ll take me straight into the homes of the rich and famous, tell me who you used to work for (poor love, somebody had to) and track down one of those twisty metal thingamabobs to fix my doodah, so I don’t have to take it to the doodah repair shop where my ex-boyfriend works.

As the internet becomes more crowded, we learn to adapt the way we ask for things on Google – we have to be cleverer to find that needle in a haystack, which means marketers have to be even cleverererer in luring us to their pages.

So, you’re probably wondering Where is Wally? (or Where’s Waldo, if you say tomayto). We could play the game, squinting and scanning the cartoony crowd scenes to look for him. But if (for the metaphoric purposes of SEO education) our Wally was a product, and we had but a few seconds to find him, we could be stealthy and type in the key facts we know:

Google predictive search to pinpoint information

 

Google Instant (predictive search) already knew what we wanted from the first few words we typed and it prompts us to complete the rest:

Using Google image search

 

How? Because plenty of people already searched for this before, and Google learns like Einstein on steroids. Some of those searchers didn’t know our boy was called Wally, however, they could describe him.

Google makes us smarter.
When people get smarter, search has to get smarter.
Et voilà! Search marketing has to get smarter.

The Psychology and Evolution of Search

We now search very differently than we did just a few years ago and the search engine algorithms are forever evolving to accommodate colloquialisms, new brands and products, mobile usage and chronically busy people. Search results now give us images, videos, news, tips, definitions, conversion tools, weather, flight times, directions, as well as web pages. And a meme for every occasion.

There’s even memes for “a meme for every occasion”. I checked. All in the name of research. Awww doggie on roller skates! *right click, save image as… Pictures > Memes > All Occasions*

So, why do we use search engines?

  • we have a question we need answering
  • to research information
  • we want to buy something
  • we want to compare things
  • we need our daily dose of distraction, watching the worldwide web’s most popular, peculiar pets

Understanding why someone would find your website, helps you to work out how to better target them. The search engine results pages (known as SERPS) provide the searcher with a list of possible solutions to their problem. It’s up to us, as business owners and marketing professionals, to guide people to click our listing and then engage them with great content. If they don’t find what they want quickly, they be gone. Faster than you can say ‘Google Analytics Custom Campaign Dashboard’.

The 3 main types of search query

We search Google (or any other search engine) in three main ways:

Navigational search queries
This type of search query is used to find a website when we don’t know its actual URL (web address):

  • youtube
  • facebook
  • jenny’s hair salon

Informational search queries
This type of search query is used to answer a question or research a subject:

  • how do i backup my iphone
  • what should i do if i smell gas
  • is the sky really blue

Transactional search queries
This type of search query is used to find a product or service we want to purchase, and shows customer “intent”

  • buy cheap windows 8 laptop
  • pizza delivery near me open late
  • purple ankle boots

google-shopping-exact-match-search

 

Oooh look! Google gave me exactly what I asked for – purple ankle boots – and I didn’t have to go into real shops where annoying humans hang out, touching everything *ewww germs* or browse through Amazon and eBay to ensure my matchy-matchy boots are complemented by the purchase of a GreenGoop juicer, Supermicrocollagen Spacedust moisturiser, a 28 port USB hub and a 3kg catering size pack of M&Ms.

You know you’ve been there.

How Bounce Rates Affect SEO & Google Rankings

By presenting me with a concise answer to my query for ‘purple boots’, I clicked through to a landing page which was highly relevant to purple boots and I bought them. If the page had shown me purple shoes or pink boots, I may have jumped ship – unsatisfied, unfulfilled (and £85 richer). Abandoning a page in order to seek an answer elsewhere registers as a “bounce” in your Google Analytics. Bounces are (generally) implying your website’s a bit naff or your marketing skill is, well, lacklustre.

High bounce rates can be bad for SEO as they (generally) mean you failed to provide a solution to your customer; Google uses bounce rate as an important metric and one of the many signs that your page isn’t full of the yummy goodness it expects.

It’s a bit like a swipe left on Tinder. Reeeejection.

Continuing the dating site analogy (bear with me on this one) if you’ve been rejected by most people who visit your profile, you can bet your life you’re either:

  • pig ugly
  • not showing your goods clearly enough
  • boring
  • apathetic
  • intense
  • linguistically primitive, or
  • giving it too much attitude (anger, resentment, duckface…)

Think websites, engaging content and bounce rates here; don’t get all hatey on me. Pig ugly duckfaces suit some people.

To summarise:

High bounce rate – 70% upwards – people are a bit bummed out with your stuff.
Low bounce rate – 40% or lower – looking fine as wine in the summertime.
Excellent bounce rate – 20% or lower – you’ve pulled. I’m all yours.

There are a lot of factors to consider in analysing bounce rates (industry, type of content, brand) and sometimes a high bounce may mean your customer had their thirst quenched super quick, so didn’t need to look around the site. Topic for another day methinks. The above numbers are just a guide – an “ish”, if you will.

So, What is SEO?

Maybe you’ve tried to SEO your website to the max? And failed. Like a boss.

Maybe you’re still wondering:

  • what does SEO stand for?
  • what does SEO involve?
  • how to do SEO on WordPress

^ See what I did there? *exaggerated wink*. Informational searches, plopped in front of your very eyeballs with the grace and agility of Ninja Cat. Smoooooth.

SEO – Search Engine Optimisation – is the art of:

helping Google*
to help your customers
to find your website
and pick you over someone else.

Now that wasn’t so hard, was it?

*other search engines are available, but we don’t really care too much about Wahoo, Bingbong, Arks and – 2 secs – lemme Google the others.

But There’s Tools & Plugins for SEO, Right?

SEO jargon can be confusing. There are WordPress plugins like Yoast WordPress SEO or All in One SEO (and many others) which offer you all the right little boxes to merrily go adding your SEO “stuff”.

Ooooh look! It’s turned green! I’m an SEO ninja goddess.

Let’s go whacking some more “stuff” into the other boxes and I’ll be page 1 for cheap laptops by next Tuesday.

You’ve noticed there’s an abundance of free online SEO tutorials, website optimisation software, link builders, link checkers, blah, blah and whatnots. So do you know what “stuff” to put in them? Do you understand what “stuff” to recognise when the tools spew out their report cards and technical commentary? Stop fiddling. Put your hands on your head and sit in the naughty corner.

You have to first understand why you’re doing SEO.

Read that bit again. Now tell me I’m a genius.

The Slow & Steady Approach to Online Marketing

I learned the slow and steady way: poking about in web code, tweaking page titles and headings to see what worked, writing and rewriting content, monitoring Google Analytics like a little baby hawklet – anticipating that upward slant on the graph as if my growing wings and hungry belly depended on it. Waiting for the customers to say the magic words “yes, I found you on Google” so I could run around the office excitedly flapping my fluffy bits to remind the boss what a sound investment he’d made by hiring me.

I honed my technical and marketing skills gradually, by applying a few changes at a time, learning HTML code properly and understanding the impact of SEO on business. When da bossman is freakin’ out because the phones are ringing too much and you don’t have enough staff to cope with the increased level of enquiries, you know you’re doing something right. And then – after apologising for seemingly making the business so damn successful – you gather and analyse data to work out which of those enquiries are from customers you truly want and which, if any, are just time-wasting nonsense. Less than 5% in the latter category, go meeee!

So grab a coffee, review your Analytics reports, review that spreadsheet you were using to record the leads coming in by phone (you were keeping records, right?) review your contact form enquiries, tweak your strategy, tweak your keywords, tweak your copy, tweak your sales message. Tweaky tweak tweak.

How to Use SEO for Business

By the time I started to learn SEO for my job at a local estate agents in 2008 (which began along the lines of: You do computers, can you have a look at our website? Erm, I don’t really do websites. You do now) I’d already ‘enjoyed’ a strong commercial and technical career in project management, service improvement, technical support, writing documentation and user guides, and watching users interact with new software they hated.

I was passionately nerdy about huge sets of data and Excel pivot tables; immersing yourself in statistics will enable you to see patterns, trends and not get your knickers in a twist when there’s a minor peak or trough (!important). Wait it out: it could be a seasonal blip or an error with your tool. You fired him already?! Oh lordy, lordy.

Commercial experience and insight into other’s people’s businesses helped me see the bigger picture of how user experience, layout, design and interaction affects our enjoyment of, and efficiency in, using a website. The hordes of free SEO video tutorials I devoured daily, learning about code quality, and watching Matt Cutts in bed at 3am while munching Doritos (he was the guru of search quality in Googleland for 14 years) was invaluable.

I realised that the technical side of SEO and web design, which includes:

SEO & Technical Jargon Plain English
h1, h2, h3 … h6 headings Main topics and subtopics on the page
page titles What the page is actually about
What it will save as, if I bookmark it
meta descriptions What you’re selling (product/service)
Why I would want one (features/benefits)
Why you’re different from your competitors
Why should I believe your expertise?
How can I buy one?
alt text What does the photo/image/graphic actually represent?
If I was partially sighted and needed Google to speak the picture to me, what would it say?
anchor text If I click this link, which topic or page are you going to send me to? Will it do what it says on the tin? ‘Click here’ gives no context.
robots.txt A file which sits outside of the main website content to give directions and orders. Sorry spammy search engine, you ain’t welcome on my site! And here’s where the rest of you search engines will find a list of all my web pages, in google readable format
sitemap.xml Here is the list of web pages in google readable format
inbound links Who/what loves your content enough to link to it?
outbound links Which resources do you love and want to share with your audience?
navigation How are you going to help me find the content and get around the site

… has to be used, cautiously and cleverly, to achieve the business side:

Marketing Jargon Plain English
visibility Being found in search results
targeting and inviting Luring searchers with titbits so they click your listing instead of your competitors’
engaging and inspiring Providing content users want to read and come back for
demonstrating Showcasing products and services
lead generation Generating enquiries and interest in your products & services
lead capture Recording interest from visitors via contact forms or mailing list sign ups
selling Convincing potential customers of the features and benefits
cross selling People who bought this, also consider this
up-selling Selling them more than they came for. Would you like fries with that?
brand awareness Building a reputation based on your unique selling points
call to action Telling them to call you, buy one, sign up or book an appointment

Aha! Light-bulb moment. Ting! Are you with me now?

How Much SEO is Too Much SEO?

Old school SEO, old fashioned SEO and obsolete SEO from the past was never solely and exclusively about stuffing a massive, humongous, big list of keywords, key phrases and search terms into certain places, positions and locations on your website and hoping for the best, unparalleled, optimum results – despite what people think, believe or surmise.

Yuckkkkk. I think you get the point.

Bad SEO Techniques Can Be Dangerous

You don’t need a page for every town in the UK that you want to cover (Michael). You don’t need to regurgitate every product from the manufacturer’s catalogue without putting your own perspective on it (Jenny). You don’t need to market yourself as a “Web Designer London | We Design Websites London | London Web Design” (Stephen). Ok. I made that one up.

And you absolutely don’t need to be greedy and try to optimise your site for “Best Opticians in the World” #truestory because, I mean, who’s gonna travel the globe for an eye test?!

Who, What, Where, Why, When, How

Whether you’re writing page titles for SEO, correctly naming and tagging your images, or considering writing content for a small business website

writing-content-for-business-websites

always remind yourself:

Who – are my customers, who do I want (and not want) to supply?
What – am I selling, what does it do?
Where – will they search for it, where will they use it?
Why – should they buy one, why am I best suited to meet their needs?
When – are they likely to want it, when could they use it?
How – could it make their life better, how can they order one?

SEO Doesn’t Suck – Your Website Sucks

There. I said it. SEO isn’t a magic box of tricks which will catapult you into having regular lunches with Bill Gates and Richard Branson.

Man, yo website so ugly it’d give Freddy Krueger nightmares. I don’t know where I’m supposed to click or what I’m supposed to be buying. Do you come to me, or do I come to you? What happens if I click this big red butt… BOOOM!!

Optimising a website is hard work which takes dedication and, as such, it has to be a long term strategy and investment. Quick results are possible – I got my own website to page 1 position 1 for “SEO Enfield” in just 5 weeks – so in no way do I want to dishearten you from trying and learning stuff. Just don’t go mad or you may find your site hit with a Google spam penalty and then we professionals have gotta help you clean up all that sticky mess. We charge big dollar and you don’t wanna hire us. (If you do, though, www.pixifire.co.uk might tell you where to find me).

To be successful, search engine optimisation (and the wider parent discipline of search engine marketing) should include a knowledge of usability principles, conversion optimisation and some design aptitude otherwise you’ll make mishmash monster websites which don’t get found, don’t answer your visitor’s query and don’t address their needs.

Which causes a high bounce rate.
Which affects your search rankings.
Which affects your online visibility.

Annnd breathe.

Now, take this article into your next sales meeting, board meeting, pub meeting, train journey or read it on the toilet (I won’t be offended).

And have a think – about thinking differently.

 


 

This article itself demonstrates many marketing, SEO and content writing techniques you should be using. Read it again later and see if you can spot:

  • keywords, and phrases from Google predictive search used in h1, h2 and h3 headings, throughout the copy, and in anchor text (links)
  • subheadings to break up the content chunks, so you can scan read it if you’re in a rush
  • appropriately named images using keywords and alt tags
  • inclusion of common informational search queries on the subjects of SEO and marketing
  • careful formatting and layout to allow the content to breathe
  • images to demonstrate the points, not just for the sake of using images
  • external links to appropriate informative and authoritative sources
  • use of analogy, metaphor, simile, idiom and alliteration to add interest and tone
  • my brand’s informal, quirky personality and voice

Clever, eh? I know.

Corina Darnborough
Corina is passionately geeky about SEO, digital marketing and content strategy, with 20 years' experience in whipping local and national businesses into shape. Pixifire is based in Enfield, North London where this quirky redhead is often seen metaphorically wielding a big pointy marketing stick and delivering brutally honest critique. A regular contributor to Facebook forums offering SEO advice to noobs, her marketing 'strategy' often involves Shiraz, chocolate and comedic rhetoric. Hobbies include labeling things, re-labeling things, pulling things apart and way too many shoes. Come see what all the fuss is about at www.pixifire.co.uk
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