For the sake of clarity surrounding GDPR 

You will receive communications from us if you are or have been, a customer of Civitas Marketing Limited. trading entities (Elegant Marketplace, Elegantmarketplace Learning, Layouts Cloud) .  As a customer, it’s essential that you stay on our list so that you receive update notices on products you may have bought and news about the EMP Group of Companies.  If you wish to unsubscribe, we are sorry to see you go but be aware that you will not receive any more communications from us that include marketing or product updates, please use the link in our email communications to you to unsubscribe. If you decide to purchase from us AFTER you have unsubscribed from our mailing list, we reserve the right to send you purchase information on those products you have bought at that time. By Unsubscribing from our mailing list, you do not explicitly unsubscribe from the site itself. This is a separate procedure as defined below.

GDPR – You have the right to ask us to remove all data that we hold on you that may be personally identifiable as an individual.   – if you do request that all data is deleted, your online access to products you may have bought,  including layouts cloud, e-learning and essential plugins and software that helps you run your websites and business will be also be rescinded due to the necessity of you having access to an account on our various websites that may identify you. We reserve the right to hold information on your purchases for tax purposes for up to 10 years.
Our email service to you. We use Mailerlite a professional secure and notable email marketing company that allows us to track interaction, manage unsubscribes and access our data for GDPR compliance.

Support. Our support system is part of Freshdesk and as such they are they data controller and processor of all email communications within.  Freshdesk will not email you personally or use your data in any identifiable way as the data is protected within a secure environment and allows us to offer support to customers who have bought our products, asking pre sales questions and other product specific information. We will never share your data with third parties. In the case of direct vendor support requests will send you the vendor details to start a ticket. Each Vendor is responsible for their own GDPR policy.

As a data controller we take your privacy seriously. We will never sell, rent or make available your data to anyone other than PayPal (our payment data processor) or government officials in line with US and State Law.

We use Google analytics, Facebook Pixels and other means of tracking customer interaction with our Website. If you do not want this data used, please block all cookies by following this guide. Be aware however, that if you block cookies that are in use to make this website function, you may experience purchase issues.

This privacy statement reviews how Elegant Marketplace collects and uses the personal information you provide on our Web site: www.elegantmarketplace.com. It also outlines the options available to you with regards to our use of your personal information and how you can access and update this information.

Personal Information

As is the standard policy of most Web sites, Elegant Marketplace automatically gathers information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

  • Respond to customer service requests
  • Send you a newsletter
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Potentially conduct research and analysis
  • Potentially display content based on your interests

Choice/Opt-Out

You may choose to stop receiving communications from us including our newsletter or marketing emails by following the unsubscribe instructions in these emails or you can contact us at support@elegantmarketplace.com.

You may also opt out of cookies by following the instructions here

Information Sharing

We do not sell your personal information to third parties.  We will share your personal information with third parties only in the ways that are described in this privacy statement.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena or similar legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • If Elegant Marketplace is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • To any other third party with your prior consent.

PayPal

If you choose to use PayPal as the payment gateway to complete and pay for your order, you will provide your credit card number, directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal Web site.

Cookies and Other Tracking Technologies

As is the standard policy of most Web sites we may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Web beacons

Web beacons allow us to gauge the effectiveness of our customer communications and marketing campaigns.  Pages on this website contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used in conjunction with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use the Elegant Marketplace website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Web Sites

Elegant Marketplace includes links to other web sites whose privacy practices may differ from those of Elegant Marketplace. If you submit personal information to any of those sites, your information is governed by their privacy statements. It i s our suggestion that you carefully read the privacy statement of any web site you visit.

Security

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on Elegant Marketplace, you can contact us at support@elegantmarketplace.com

In order to complete your order and make a purchase from us, you must use our shopping cart provider to finalize and pay for that order. Its privacy statement and security practices will also apply to your information. We encourage you to read that privacy statement before providing your information.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@elegantmarketplace.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Additional Policy Information

Our Web site includes widgets, which are interactive mini-programs that run on our site to provide specific services from another company. Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at support@elegantmarketplace.com or preferably, access your own account information by logging into your account here and amending the records yourself.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

You can contact us about this privacy statement by emailing us at support@elegantmarketplace.com

Or mailing us at our registered address
Civitas Marketing Limited
C/0196 Fernbank Road
Ascot
Berkshire
SL5 8LA

 

Divi is a registered trademark of Elegant Themes, Inc. This website is not affiliated with nor endorsed by Elegant Themes.

External links on this website may be affiliate links that could result in us receiving compensation (payment) when you purchase a product or service from that link. For example, we may receive pay per click revenue or commission on sales of products. This helps us to pay the bills and deliver great content for you to enjoy when you are browsing these web pages. You do not pay any extra fees for these items.

By purchasing a product from The Elegant Marketplace you are agreeing to these terms. We do not offer custom support queries, although suggestions will be accepted and acted upon if possible. We do hold data that allows us to connect with you for product updates when you purchase a product. This is not an email marketing list. Should you wish to sign up to our marketing list, please visit our homepage where you will see an optin - We send out around two emails a week to keep you informed of product updates, You may opt out of our marketing communications at anytime by using the unsubscribe facility found at the bottom of each email.

Get the latest news!

Join our mailing list to receive the latest news and updates from our team.

Thanks, we appreciate your support

Pin It on Pinterest

Share This